Bookings and customer updates
Record service requests, confirm access details and appointment windows, and keep customers informed using your approved process.
Service & maintenance recruitment
Hire an offshore service coordinator.
Keep bookings, technician schedules and customer updates organised. Hire a dedicated coordinator for your plumbing, electrical, HVAC or maintenance business, working in your systems from Lynk’s Manila office.
You direct the day-to-day work. Lynk handles recruitment, employment and local support.
The role
Support the work before and after each visit.
Build the role around your service workflow: how enquiries arrive, who sets priorities, how technicians are booked and what must be escalated to your local team.
Technician scheduling
Maintain the job schedule, check availability and follow up on changes. Your service manager sets priorities, technician suitability and dispatch rules.
Job records and follow-ups
Keep work orders, notes and job statuses up to date. Follow up missing photos, timesheets or completion records with the relevant team member.
Maintenance and administration
Track recurring service dates, prepare reminders and organise records for review. Help with approved quote follow-ups and invoice preparation where included in the brief.
Your coordinator works as part of your office team, following your booking and escalation processes. You agree their hours and who they report to.
Costs & inclusions
Get a quote for your role.
One dedicated, full-time hire. The monthly fee is confirmed against the person, experience and responsibilities you need.
Start with the brief.
The staffing price guide explains the wider model. Service coordination needs a quote that reflects your software, communication requirements and working hours.
We confirm the proposed fee, availability and working hours before you proceed. Specialist software licences are supplied by your business.
Included in the monthly fee
- Salary, Philippine statutory contributions and 13th-month pay
- HMO health cover, payroll and local HR administration
- Manila office, laptop, screens and internet
- IT and local employee support
Plan for these separately
- One-off AUD $600 setup fee after choosing a candidate
- Refundable deposit equal to one month’s agreed staffing fee, held under your service agreement
- Specialist software licences supplied by your business
Billing is fortnightly. Your quote and service agreement confirm the fee, payment timing, applicable tax and service terms. See how managed staffing works.
Choosing your service and maintenance coordinator
Assess the work before you hire.
We screen against your brief. You interview, review relevant experience and choose the person. Use a practical task to check the skills that matter to your team.
Define the role
Send your duties, systems and essential experience. A few clear bullet points are enough to start.
Review and interview
Discuss shortlisted candidates’ experience, their own contribution to past work and examples they are authorised to share.
Assess and confirm
Use a short exercise with information you may share. Your relevant manager assesses the work. Confirm the candidate, fee, hours and start date before proceeding.
Set up the handover
Provide system access, templates, a reporting line and review checkpoints. Lynk handles employment and the Manila workplace setup.
What to include in your brief
Trade and service area; phone versus email workload; booking volumes; job management software; hours and time zone; escalation rules; service manager; preferred start date.
Common questions
Before you hire.
What does an offshore service coordinator do?
They can organise bookings, maintain technician schedules, update customers and keep job records complete. Agree booking rules and escalation points with your service manager.
Can the coordinator answer customer calls?
Customer calls can be included in the brief. Assess spoken communication, agree scripts and escalation rules, and provide access to your phone system. Confirm working hours and call volumes before hiring.
Will they know Simpro or ServiceM8?
Tell us which platform is essential and how you use it. We check each candidate’s relevant experience and you can assess their workflow before selecting a person. Software experience and availability vary by candidate.
Does this include evenings, weekends or 24/7 coverage?
Coverage is agreed for the individual role. A dedicated full-time hire does not provide automatic 24/7, weekend or leave cover. Set out the hours you need so the staffing arrangement can be discussed and quoted.
How is this different from a project administrator?
A service coordinator focuses on appointments, technician schedules, customer updates and ongoing service jobs. A project administrator typically supports project documentation, RFIs and delivery records. Choose the role around the work that needs attention.
How much does a service coordinator cost?
The quote depends on job system experience, communication requirements, working hours and responsibilities. The staffing pricing guide explains the wider model and inclusions. Send your brief for a role-specific fee before making a hiring decision.
READY TO ADD CAPACITY?
Tell us about your next service and maintenance coordinator.
Send a few details about the work, software and experience you need. We’ll get in touch to discuss the role, likely costs and recruitment process before you decide to proceed. You don’t need a finished job description.
Your enquiry: service and maintenance coordinator
Thanks. We have your requirements.
We’ll review the details and get in touch to discuss the role and next steps. If anything else comes to mind, email info@lynkglobal.com.au.
Prefer to talk it through? Book a 15-minute hiring call